Cancellations and no-shows
A cancellation fee of 50% is charged if less than 48hours notice is given to cancel or change an appointment (payable within 5 days).
If an appointment is cancelled on the day or you don't show for your appointment, the full fee will be charged (payable within 5 days).
No new appointments can be scheduled until all outstanding fees have been paid.
Clients who frequently cancel or make regular changes/re-schedule existing appointments (even outside of the cancellation policy) will no longer be able to make advanced forward bookings. Short notice bookings are still able to be booked (same day only and subject to availability).
Appointment Etiquette and after-care
To make the most of your bodywork treatment it is important that you drink water after your session and refrain from alcohol or any other substances before attending a session. For other tips on how to get the best from your massage please click here.
Please ensure you arrive on time for your allocated appointment - failure to do so will result in the following outcomes:
If less than 15mins late for your appointment, the time will be subtracted from your appointment time, but the full fee for appointment time booked will be charged for.
If more than 15mins late, the appointment will be forfeited and the full treatment fee will be charged (payable within 5 days)
To make the most of your bodywork treatment it is important that you drink water after your session and refrain from alcohol or any other substances before attending a session.
The Holistic Services on offer are strictly professional - any comments, gestures or behaviours that are deemed inappropriate or sexual in nature will not be tolerated. In the event that this policy is violated, the session will be immediately terminated and the full fee for the appointment will be charged.
I thank you for your respect and honouring my time for providing this professional service and reserving time exclusively for you.
You are not locked into attending a specific number of prescribed appointments. You may stop attending at any time, however it is worth recognising that it generally takes 3-5 treatments to see a significant long lasting improvement in your health and wellbeing.